Terms and Conditions
General
These terms and conditions apply to all transactions concluded with you, the customer, when you shop via the Complog website (“the Website”) and the online store. Please read them carefully before placing your order and print a copy for your future reference. By registering at the online store you accept and agree to be bound by the Online Store Terms and the terms and conditions of the Website which together shall constitute the entire agreement between you and Competition Logistics Ltd (“Complog”).
Complog reserves the right to alter these Online Store Terms from time to time.
References in this document to "the online store" refer to the Complog official online store operated by Competition Logistics.
The Online Store Terms are subject to English Law and the exclusive jurisdiction of the English courts. If any Online Store Terms shall be deemed unlawful, void or for any reason unenforceable then that Online Store Term shall be severable and shall not affect the validity and enforceability of the remaining Online Store Terms.
Acceptance of orders
Complog are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then Complog will not be able to process your order.
Complog validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, Complog will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.
Complog accept all orders for products and services subject to availability and certain security checks.
Complog accept payment by most major credit and debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer and Complog. Complog will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, Complog will not be liable for any delay or non-delivery.
Availability of Products
If online store products become temporarily unavailable, Complog shall hold your order until Complog has the product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then Complog will seek to offer you a suitable alternative or give you a full refund.
Colour reproduction
Complog has made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from the online store, colours may differ from what you see on the screen. If you are not satisfied with the colour of the product you have ordered, Complog operate a returns policy.
Products and Pricing
All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities. Promotions and prices you see in Complog high street stores and catalogues do not necessarily apply to the online store, and vice versa.
Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.
Complog reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.
Guidance
To the extent that Complog are permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).
Credit and Debit Card Security Assured
This online store uses the latest 128bit security encryption to protect your personal information. When you enter your personal details in the checkout pages you are in a secure web site.
Transactions also require the use of the security code (CV2) number from the back of your credit or debit card. This information is only available with physical access to the card and is not stored by the web site.
Complog will take all reasonable care to keep the details of your order and credit card information secure but unless Complog have been negligent, Complog will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering products or services from the online store.
Government Advice on Internet Shopping
If you still have concerns about shopping over the internet you may like to read the “Distance Selling” fact sheets on the DTI website.
Your Rights
The above terms do not affect your statutory rights.
Third Party Rights
The Online Store Terms are not intended to give rise to any right which is enforceable by a third party by virtue of the Contracts (Rights of Third Parties) Act 1999.
